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Important information for your massage

Movement Remedies is a professional massage therapy practice, and as such, follows a strict code of ethics in accordance with professional massage association advice.

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We love massage! And we take it very seriously. Here are a few things we would like you to know.

Expectations, Rights and Responsibilities

  • Massage therapy involves the use of touch, and may at times include the use of oils, lotions or creams.

  • Please arrive to your treatment as clean as you are possibly able to. We are not bothered by mild body odour; however coming straight from the farm or worksite can make massage difficult to perform.

  • We may refuse to treat you is if you are under the influence of drugs or alcohol.

  • Please notify your therapist if you are taking or have taken prescription drugs for pain management or anti-inflammatory purposes in the past 12 hours.

  • Your therapist will provide instructions for undressing and you may undress to your comfort. We expect all clients to wear underpants so that your therapist can better drape you for modesty.

  • Your therapist will cover and drape you with clean linen for your comfort and privacy and will only expose the area of body that is being worked.

  • Breast or genital massage is not performed here and is prohibited under the Code of Practice for massage therapists.

  • If you are under the age of 16 you must be accompanied by a parent/guardian.

  • Young people can request his/her parent/guardian to wait in the nearby waiting area if they prefer to not have them in the treatment room.

  • You can request a friend or relative to accompany you in the massage session if this will help you to feel more comfortable; provided that person does not disrupt the session.

Professional
Conduct

  • Massage therapy provided by Movement Remedies is therapeutic in nature. All massage services provided by the practitioner are non-sexual. We will not tolerate sexual conversation or behaviour and we don’t expect you to either.

  • Appointments terminated for inappropriate behaviour by you will be charged the full session fee and this practice will be closed to you with no referral.  Inappropriate behaviour by the therapist will result in the matter being referred to a professional massage association or relevant State authority for independent investigation.

Appointments

  • You can schedule appointments through our online booking system or by making direct contact through phone or email.

  • All appointments are subject to our Reservation Policy.

Massage Therapy Sessions

  • Each session will begin with a discussion of your current state of health, and any changes that have occurred since your last session.  Please discuss any areas of discomfort or points of focus with your therapist who will also recommend a treatment plan with you.

  • You do not have to accept the therapist’s recommendations for treatment.

Cancellations, Reschedules and Lateness

  • We understand that from time to time you may not be able to attend your scheduled appointment.  Please provide 12 hours’ notice of cancellation so that we may offer your appointment to someone who may be waiting.  We understand that everyone has an occasional emergency, and we will demonstrate compassion and understanding for life events.

  • We reserve the right to charge a cancellation fee up to 100% the value of your appointment.  However, we will make a reasonable effort to fill any vacancy first.

  • Please call if you are running late as we still may be able to fit your treatment into the booking schedule.  On a busy day, we may shorten your session and we will still charge you for your full session.

Payments

  • Payment is required at the conclusion of your treatment and is accepted in cash or via credit card. 

  • If you are registered with a health fund, then a claim can be made on the spot via HiCAPS.

Scope of Practice

  • Movement Remedies is a massage therapy practice – only massage and related body work modalities are practiced by therapists. 

  • The therapists of Movement Remedies do not diagnose medical conditions.

  • Where necessary, your therapist may refer you on to another modality for diagnosis and treatment, and on occasion may refer you to your doctor.

Please contact us with any questions regarding these policies by email at 

hello@movementremedies.com.au.

We’re happy to discuss any queries with you.

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